Terms & conditions

FAQ's & Information

Terms & Conditions of Sale

All orders will be dispatched in discreet plain brown cardboard boxes or A4 size sealed white plastic envelopes, by Royal Mail with no mention of the word “Wig” on the outside packaging. The return address on the outside of the packaging is displayed as “ Hair World UK Ltd, Algores Way, Wisbech, Cambs, PE13 2TQ”. We will endeavour to complete all orders within 24 hours when payment is made by c/card, postal orders or cash. Delays or non availability will be advised by telephone and or email. Orders paid by cheque will be dispatched in 10-21 days from receipt of payment after bank clearance.

We are unable to supply headwear, turbans, headscarves or bandanas on approval or credit. All orders must be accompanied by payment in full.

All special offers or discontinued lines are subject to availability, no other discounts or vouchers can be used against these items.

All debit/credit cards used must be registered to the delivery address. If you need goods sending to a different address, please supply this alternative address along with the address to where the card is registered when ordering, online or by letter, fax or e-mail. 

We reserve the right to change any advertised item without prior notification to comply with health and safety standards or to improve on the existing product.

All prices shown on our website are inclusive of VAT.

Due to monitor variations and different resolution options, the colour may not be an accurate image of the colour you will receive. Please use the online colours as a guide only. If a colour match for a Fringe or Hair piece is critical, it is highly recommended that you send us a hair sample for us to colour match for you FREE of charge.